1. Introduction
Welcome to the tokek88 Privacy Policy. This document explains in detail how we collect, use, store and protect your personal information when you use our online entertainment platform at tokek88.pro.
At tokek88, we believe that trust is the foundation of our relationship with every member. When you entrust us with your personal information, we take that responsibility seriously. This policy is written in clear, plain language so you know exactly what happens to your data â no confusing technical jargon, no hidden terms.
By registering or using the tokek88 platform, you agree to the collection and use of information as described in this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of the platform and contact us to close your account.
đ Quick Summary: tokek88 collects only the data necessary to operate its services. We do not sell your data. You may request access, correction or deletion of your data at any time. All data is protected by SSL 256-bit encryption.
2. Data We Collect
Tokek88 collects various types of information depending on how you interact with our platform. We only collect data that is genuinely necessary to provide services that are safe, efficient and compliant with legal requirements.
2.1 Information You Provide Directly
- Registration information: Full name, date of birth, identity card or passport number, email address and phone number.
- Financial information: Bank account number, eWallet details (Touch 'n Go, GrabPay), payment card information and crypto wallet address where applicable.
- KYC verification documents: A copy of your identity card, passport or driving licence required for identity verification purposes.
- Support communications: Live chat conversation content, emails and any information you share while seeking assistance from our team.
2.2 Information Collected Automatically
- Technical data: IP address, device type, operating system, web browser type and version, language settings and time zone.
- Usage data: Pages visited, session duration, games played, bets placed, navigation patterns and click details.
- Cookie data: Session cookies, preference cookies and analytics cookies to enhance the user experience.
- Location data: General location information based on IP address for geo-compliance and fraud prevention purposes.
| Data Categories | Example Information | Primary Purpose |
|---|---|---|
| Identity | Name, date of birth, IC number | KYC verification, fraud prevention |
| Contact | Email, phone number | Account communications, security notifications |
| Financial | Bank details, eWallet | Deposit and withdrawal processing |
| Technical | IP address, device type | Security, fraud detection |
| Usage | Games played, wagers | Service improvement, relevant promotions |
3. How We Use Your Data
Every piece of information we collect has a clear and legitimate purpose. tokek88 does not use your data for purposes unrelated to the provision of our platform services.
- Account management: Creating, verifying and maintaining your member account securely.
- Transaction processing: Processing deposits, withdrawals and all financial activities accurately and securely.
- Legal compliance: Meeting KYC, anti-money laundering (AML) and other applicable regulatory requirements.
- Fraud prevention: Identifying and preventing fraudulent activity, money laundering and platform abuse.
- Customer support: Providing effective assistance and resolving any issues you encounter.
- Marketing communications: Sending relevant promotional offers, bonuses and updates â only if you have consented to receive such communications.
- Platform improvement: Analysing usage patterns in aggregate to improve the platform's functionality, design and overall experience.
- Responsible gaming: Monitoring gameplay patterns to identify and support members who may need assistance with their gambling habits.
âšī¸ Regarding Marketing: You may opt out of marketing communications at any time by contacting our support team or updating your communication preferences in your account profile. Unsubscribing from marketing emails does not affect important account-related notifications.
4. Data Sharing
Tokek88 does not sell, rent or disclose your personal data to third parties for commercial gain. However, there are limited situations where data sharing is necessary to properly operate the platform.
4.1 Trusted Service Providers
We share necessary data with selected third parties who help us operate the platform, including:
- Licensed payment gateway and financial service providers.
- Game software providers supplying casino and sports game content.
- Recognised third-party identity verification and KYC services.
- Cloud computing and server infrastructure service providers.
- Analytics services to understand platform usage patterns in aggregate.
All third-party service providers are bound by strict confidentiality agreements and are only permitted to use your data for the specified service purposes.
4.2 Legal Requirements
Tokek88 may disclose your personal data to relevant authorities if required to do so by law, court order or direction of a legitimate authority. This includes investigations related to money laundering, fraud or other financial crimes.
â Our Guarantee: In all data sharing instances, tokek88 discloses only the minimum information necessary for the stated purpose. We have never and will never share your data with advertisers, data brokers, or any party unrelated to the operation of our platform.
5. Cookies and Tracking Technologies
Tokek88 uses cookies and similar tracking technologies to enhance the user experience, analyse platform traffic and ensure the security of your account.
5.1 Types of Cookies Used
Essential Cookies
Required for core platform functions such as login and session security.
Performance Cookies
Collecting anonymised usage data to help us improve the platform.
Functional Cookies
Saving your preferences such as language and display settings for a better experience.
Marketing Cookies
Used to display relevant promotions based on your platform activity.
You can manage your cookie settings through your web browser at any time. Please note that disabling certain cookies may affect the functionality of some parts of the tokek88 platform.
6. Data Security
We implement comprehensive technical and organisational security measures to protect your personal data from unauthorised access, loss, destruction or accidental disclosure.
- Transmission encryption: All communications between your device and the tokek88 platform are secured by TLS 1.3 protocol with AES-256 encryption.
- Storage encryption: Sensitive data such as financial information and passwords are stored in encrypted format using the latest encryption algorithms.
- Access controls: Access to member personal data is restricted to authorised personnel only, based on the principle of least privilege.
- Security audit: tokek88 conducts regular penetration testing and security audits by accredited independent cybersecurity firms.
- Real-time monitoring: Our SIEM (Security Information and Event Management) system monitors all platform activity 24 hours a day to detect anomalies.
- Incident response plan: We have clear procedures in place to respond swiftly should any security incident occur.
7. Data Retention and Deletion
Tokek88 retains your personal data for as long as your account is active or as long as necessary to provide services to you. Once an account is closed, data will be retained for a specified period in accordance with applicable laws and regulations.
7.1 Retention Period
- Active account data: Retained for the duration of the active account and updated regularly.
- Financial transaction data: Retained for a minimum of 7 years in accordance with financial compliance and anti-money laundering requirements.
- Support communication logs: Retained for 3 years from the date of communication.
- Log and security data: Retained for 12 months for forensic and security investigation purposes.
- Marketing data: Deleted within 30 days after you unsubscribe from marketing communications.
Once the defined retention period expires, your data will be securely deleted using methods that ensure it cannot be recovered.
8. Your Rights as a Member
As a tokek88 member, you have certain rights regarding your personal data. We are committed to making it easy for you to exercise these rights without unnecessary barriers.